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Marketing and Social networking and The Web and The media15 Dec 2009 at 0:24 by Jean-Marc Liotier

Today I mentioned that 15 years late, I had finally put a name on a past adolescent problem : patellofemoral pain syndrome (PFPS). As far as I understood, it is a growth related muscle unbalance that solves itself when the body reaches maturity.

As usual with most of my microblogging, I dispatch the 140 chars to several sites using Ping.fm and then follow the conversation wherever it eventually happens. In that case, a conversation developed on Facebook. Friends asked questions and gave their two cents – business as usual.

And then an interloper cut in : “Jean-Marc we can help correct your patellfemoral pain syndrome. It is the mal-tracking of your patella. Check us out at mycommercialkneesite.com”. It is not entirely spam at first sight because it is actually on-topic and even slightly informative. But it is not really taking part in the conversation either because it is a blatant plug for an infomercial site. So spam it is, but cleverly targeted at a niche audience.

I does looks like all the blatant plugs that we have been seeing for decades in forums and mailing list – usually for a short time after which the culprit mends is devious ways or ends up banned. But there is an innovative twist brought by the rise of the “real-time web” : the power of keyword filtering applied to the whole microblogging world is the enabler of large-scale conversational marketing. Obnoxious marketers attempting to pass as bona fide contributors to the conversation are no longer a merely local nuisance – they are now reaching us at a global scale and in near real-time.

Marketers barging in whenever someone utters a word that qualifies their niche are gatecrashers and will be treated as such. But I find fascinating that we now have  personalized advertising capable of targeting a niche audience in real-time as the qualifying keywords appear. Not that I like it, but you have to recognize it as a new step in the memetic arms race between advertisers and audience.

Imagine that coupled with voice recognition and some IVR scripting. Do you remember those telephone services where you get free airtime if you listen for advertising breaks ? Imagine the same concept where during the conversation someone – a human, or even a conversational automaton – comes in and says “Hey, you were telling your boyfriend about your headache ? Why don’t you try Schrufanol ? Mention SHMURZ and get the third one free !”.

Even better, add some more intelligent pattern recognition to go beyond keywords. The hopeless student who just told his pal on Schmoogle FreeVoice telling about his fear of failure at exams will immediately receive through Schmoogle AdVoice a special offer for cram school from a salesdrone who knows his name and just checked out his Facebook profile. You think this is the future ? This is probably already happening.

15 years late, I finally put a name on my past adolescent problem : patellofemoral pain syndrome (PFPS) – growth related muscle unbalance.

Politics and Telecommunications and The media08 Oct 2009 at 11:18 by Jean-Marc Liotier

The French satirical investigative journalism weekly “Le Canard Enchaîné“  reveals that our holier-than-thou presidency is in fact a pirate’s lair. In a stunning display of hypocrisy, the presidential audiovisual services produced 400 unauthorized copies of the 52 minutes documentary “A visage découvert : Nicolas Sarkozy“.

The editor, Galaxie Press had only shipped 50 copies, but the propaganda plan required more so the Elysee went to work, going as far as modifying the cover and replacing the Galaxie Presse name and logos with “Service audiovisuel de la présidence de la République”.

Isn’t is deliciously ironic that the same executive power is the main force behind the latest disgusting bungled piece of French legislation regulating and controlling the usage of the Internet in order to enforce the compliance to the copyright law ?

It is even more appalling that we are dealing with repeat offenders : last spring, while the Hadopi law was discussed, U.S. music duo MGMT received €30,000 as a settlement for a copyright infringement by French President Nicolas Sarkozy’s party who used one of its songs at a political rally without permission. Those who led the charge against Internet users are not the most respectful of copyright.

Hadopi is also known as the “three strikes” law because it after a certain number of warnings a copyright infringer’s Internet access would be cut off. Hadopi has just been adopted. Nicolas – one more of those antics and your Internet access is toast !

Military and Photography and The media08 Jan 2009 at 20:19 by Jean-Marc Liotier

The latest issue of the excellent The Big Picture at the Boston Globe, is about the Israeli assault on Hamas in the Gaza strip. While I was looking at the pictures, it dawned on me that the Israeli have a severe media problem. We only see the mighty war machine, the pyrotechnics and the unlucky hapless civilians caught in the middle. This is Hamas propaganda material served on a platter. Why are the Israeli letting the images sway public opinion against them ?

It is not the first time that Israel has to deal with adverse public opinion. Let’s take this example from 1982 by Jonathan F. Keiler in “Who Won the Battle of Fallujah ?” (January 2005 issue of Proceedings) :

“Dating from the siege of Beirut in 1982, Israel has practiced a complex and limited form of urban warfare. In Beirut, this involved a cordon around the city, accompanied by limited attacks with artillery, ground, and air forces to put pressure on the Palestinian Liberation Organization (PLO) and Syrian forces inside. The IDF did not launch a general assault on the city; it awaited a political solution that resulted in evacuation of enemy forces under the auspices of outside powers. Despite the IDF’s restraint, it was depicted as little short of barbaric by much of the international media. The PLO’s evacuation was treated as a victory parade, rather than the retreat it was, and the PLO lived to fight another day. The battle was a tactical victory for Israel, but a strategic defeat.

The Beirut experience and ongoing domestic and international pressures color Israeli doctrine. Throughout the current struggle, the IDF generally has not occupied Palestinian cities, a notable exception being seizure of the Jenin refugee camp. The Jenin operation is the exception that proves the rule: the IDF was castigated for its assault on Jenin and falsely accused of perpetrating a massacre”.

Palestinian civilian deaths cost Israel a lot of international support – it is in Israel’s best interests to avoid them. With the hypothesis that Israel is a more or less rational player, we can posit that they are taking precautions against them – and that is what has been historically shown. But whatever the precautions, striking targets embedded within urban zones and with no no prior evacuation of civilians causes significant collateral damage, especially if the presence of civilian near targets is not entirely incidental. So the Palestinian civilian death toll should not come as a surprise to anyone. Israel had enough experience to know that it was going to have a major media crisis on its hands. So why has Israel let adverse news leak so easily ? They are obviously trying to control the media by banning journalists from Gaza, but this action actually has an adverse effect : the result is that Palestinian voices are dominating the media.

Other players have shown that keeping a lid over ongoing politically sensitive military and twisting them in a favorable way is practically possible, even in the age of ubiquitous satellite communications. In “Grozny 2000: Urban Combat Lessons Learned” by Timothy L. Thomas of the Foreign Military Studies Office at Fort Leavenworth, we read that the information war was successfully made a priority by the Russians :

“In 1995 the Russian government lost the propaganda war by default. This time it made every effort to control the media and ensure that its view of the war dominated public opinion. Russia won this information war from day one of the fighting and is still winning. The government and military control access to combatants and censor reporting that could undermine support for the war. Reports of Russian military successes have fueled support for military activities among the populace. However, some military spokesmen have altered the facts and limited independent reporting so much that it is difficult to separate fact from fiction.

With few exceptions, Russian journalists have not complained about the media management, and instead have picked up much of the military’s jargon, such as references to “working” in the city instead of bombing or assaulting. Media control was formalized in December 1999 through the mechanism of Resolution Number 1538. The President of the Russian Federation created the Russian Information Center whose job it was to filter information before providing it to the mass media and to control the dissemination of foreign information. Such tight media control was absent in the first fight for Grozny, and it cost the Russians dearly. One analyst noted that after the first Chechen war, the Russian military came to the conclusion that they had to first play out the information war against the Chechen resistance, as in their opinion the Chechens had succeeded in morally disarming public opinion in Russia”.

In Gaza, this battle is being won by Hamas and Israel does not seem to be performing information warfare any better than Russia in 1995. Considering how sophisticated the Israeli intelligence apparatus is reputed to be, one can only wonder at such poor performance. Hamas on the other hand can happily stand back and watch Israel do all the work for them.

Recently, the United States did a much better media control job at Fallujah. Media coverage was quite tame and few images leaked outside of the United States military approval. It may be because the United States took care of cordonning off Fallujah and emptying it of its population as much as possible before assaulting. At the time, Rory McCarthy estimated that “many of Falluja’s 200,000 to 300,000 residents fled the city before the assault, between 30,000 and 50,000 are believed to have remained during the fighting“. Israeli precipitation precluded such evacuation in Gaza, and it is dubious that they could have afforded that luxury either given the lack of destination for potential evacuees. But they could have emulated some practices such as embedding journalists. The newly published “Tactique Générale” manual (FT-02) of the French Armée de Terre mentions that in every Marine company in Fallujah there were four or five embedded journalists. With empathy toward the troops they are following, the embedded journalists can provide a semblance of counterweight to the insurgent’s natural propaganda support.

Hamas ruthlessly censors how Gaza is painted in the media – journalists don’t seem to mind too much and the public does not seem to even notice. Maybe Israel could have done a better job of suppressing information channels, but it cannot operate the same way as Hamas : letting reporters roam with relative freedom is one of the costs of operating as a democracy. The problem is that the free flow of information is antinomic to media warfare. States such as Israel are left with a difficult dilemma : protecting a free society with authoritarian methods is the path toward corruption, and the United States have sufficiently illustrated that fact. But after all, maybe the target audience of Israel’s actions is in Gaza, not in the rest of the world.