Rough handling and repeated falls took their toll on my Treo 650 : the antenna’s root broke and two screws went AWOL. I thought that naturally the manufacturer would sell spare parts but I was wrong : no amount of begging to Palm‘s dreadful telephone support people could convince them to part with some of their apparently precious stock of spares at any price. Same thing with Orange who distributes the Treo 650. The only solution they propose is to send the device into the black hole of their customer support operation and get it repaired at a ludicruous price. This is of course unacceptable.

Happily I found an alternative source : PerformancePDA sells Treo 650 parts at reasonnable prices ! I do not know where they get them from – maybe they disassemble broken devices to get around Palm‘s horrendous spare parts policy. Anyway order fulfillment by PerformancePDA has been fast with no problem. After tightening the minuscule TORX screws my Treo 650 is back in perfect shape. Having it inoperant for a while made me realize how much I depend on it for efficient daily operation…